Path F
Pulse Essentials
What every Pulse user needs on day one, whatever their job. Signing in safely, finding your way, your work for the day, approvals, the business date and why everything you do is recorded.
Catalogue
Foundation
Associate
Path 1Coming soon
Front Office
Arrivals, check-in with keys, the folio, room moves, check-out and the guest refund process at the desk.
Path 2Coming soon
Cashiering and Night Audit
Cashier shifts, payments and refunds, and closing the hotel day with night audit, including its checks and what to do when one blocks.
Path 3Coming soon
Reservations and Revenue
Rooms, rates and availability, bookings and groups, the channel manager, and the revenue tools.
Path 4Coming soon
Housekeeping and Laundry
The daily board, cleaning and inspecting rooms, faults, lost property, the minibar and laundry orders.
Path 5Coming soon
Food and Beverage
Taking orders, the kitchen screen, settling bills and room charges, voids and discounts, and closing an outlet's day.
Path 6Coming soon
Stores and Purchasing
Suppliers, purchase orders, receiving with the quality check, requisitions, counts and recipes.
Path 7Coming soon
Finance and Accounting
The journal, receivables and payables, VAT and e-invoicing, bank reconciliation, fixed assets and the month-end close.
Path 8Coming soon
People: HR, Time and Payroll
Employee records, leave, rosters and timesheets, and the pay run from preparation to approval.
Path 9Coming soon
Sales, Events and CRM
Leads, proposals and contracts, the space diary and banquet event orders, guest profiles, campaigns and loyalty.
Path 10Coming soon
Engineering and Key Cards
Work orders, preventive maintenance, meter readings, and guest, staff and master key cards.
Path 11Coming soon
Guest Technology and Distribution
The booking site, the guest portal and in-room TV, and the channel manager.
Path 12Coming soon
Governance, Audit and Compliance
Risks and controls, audit engagements, the audit trail, regulatory returns and data protection requests.
Path 13Coming soon
Leadership and Reporting
The reports a manager reads each day, the flash report, the Report Centre and the owner reporting feed.
Path SComing soon
Hotel Operations with Pulse
For students and job seekers. How a hotel runs, department by department, learnt on a demonstration hotel in Pulse, from the first booking to the night audit. Pulse Essentials comes first.
Professional
Path AComing soon
Administrator
Users and roles, property set-up, approval chains, messages, backups and the security settings.
Specialist
Path IComing soon
Implementation Consultant
For partners. The implementation method, configuration workbooks, data migration with the Excel templates, UAT and cut-over.
Path TComing soon
Technical Specialist
For partners and IT. Installing and upgrading Pulse, devices and gateways, integrations and the API, and hosted operations.
Trainer
Path TTComing soon
Train the Trainer
For super-users and partners who teach. Running a department session with the Academy and coaching on the floor.